FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Fabric / Craftsmanship Focus

What makes Egyptian Giza cotton different from regular cotton?

Giza cotton is the "Queen of Egyptian Cotton." Grown in the fertile Nile Delta, it features extra-long fibers that are significantly finer and stronger than standard cotton. This results in a fabric that is exceptionally soft, remarkably durable, and has a natural luster that improves with every wash.

What is a Herringbone weave, and when should I choose it?

Herringbone is a broken-twill weave that creates a distinctive "V" or "zigzag" pattern. It is prized for its structural integrity and elegant drape. Choose Herringbone if you want a fabric that has a bit more weight, resists wrinkles well, and offers a sophisticated, textured look.

How does a Satin weave differ from a Plain weave?

It’s all about the "over-under" pattern. Plain weave is a simple crisscross that is crisp, breathable, and strong. Satin weave floats several threads over one, creating a silky-smooth surface with a beautiful sheen. While Plain is great for a matte, everyday look, Satin is perfect for a luxurious, formal feel.

What is "Melange," and how is the color achieved?

Unlike solid-dyed fabrics, Melange is made by mixing different colored fibers together before they are spun into yarn. This creates a unique, heathered effect with subtle depth and color variations, giving the product a more visual, multi-toned texture.

Why do you use Twill weave for some of your products?

Twill is identified by its diagonal ribbing (similar to denim but much finer in Giza cotton). We use it because it is incredibly durable, drapes beautifully, and is naturally better at hiding stains and resisting creases compared to other weaves.

What kind of "Product Finish" can I expect?

We pride ourselves on a high-end artisanal finish. This includes precision stitching, reinforced seams for longevity, and a specialized finishing process that ensures the fabric feels soft against the skin from the very first wear while maintaining its shape over time.

Will these premium fabrics shrink after washing?

Because Giza cotton is a natural fiber, minimal shrinkage is normal. However, our finishing process includes pre-treatment to stabilize the fibers. To maintain the perfect fit, we recommend following the specific care instructions on the label, typically involving cold water and low-heat drying.

Does the "finest Giza" mean the fabric is thin?

Not at all. "Fine" refers to the quality and diameter of the individual fibers, not the thickness of the fabric. Because the fibers are so long and strong, we can weave them into a dense, high-thread-count fabric that feels lightweight but is actually much stronger than thicker, lower-quality alternatives.

Which weave is best for hot climates?

To preserve the Giza fibers and the integrity of the weaves (like Satin or Herringbone), we suggest washing in cool water with a mild detergent. Avoid bleach and fabric softeners, as Giza cotton naturally softens over time. Ironing while the fabric is slightly damp will yield the best, crispest results.

How do I care for these products to ensure they last?

To preserve the Giza fibers and the integrity of the weaves (like Satin or Herringbone), we suggest washing in cool water with a mild detergent. Avoid bleach and fabric softeners, as Giza cotton naturally softens over time. Ironing while the fabric is slightly damp will yield the best, crispest results.

Orders & Delivery

Are there any shipping costs?

We offer free shipping.

How do I return my order?

You can initiate a return from your order page. Simply open your order details and select the return option to proceed.

How many days do I have to return my order?

Returns are accepted within 7 days of delivery.

Can I change my order after placing it?

Order modifications are possible only before dispatch. Please contact our team immediately using the provided contact details.

What is the processing time for my order?

Orders are typically processed within 24 hours. Once packed, they are dispatched promptly. Delivery timelines may vary based on your location.

How do I track my order?

Once your order is shipped, you will receive a tracking link via email or WhatsApp, allowing you to monitor the delivery in real time.

Are there any charges for returning an order?

Yes, a ₹120 return shipping fee is applicable.

Account info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

No, creating an account is not required to place an order. However, we recommend setting one up for a smoother experience—allowing you to track orders, manage your details, and check out faster on future visits.

Other Commonly asked questions

How do refunds work?

Refunds or store credit are processed after the returned item is received and passes our quality inspection. The product must be unused, undamaged, and returned with all original tags intact.

Once approved, our team will reach out to you, and the refund will be initiated based on your preference.

What should I do if my parcel is lost or damaged?

In case of a lost or damaged parcel, please contact us immediately. We are responsible only after the courier confirms liability. We will assist with reshipment or refunds once confirmed.

How do I contact customer support?

You can reach us via WhatsApp at  for any assistance or inquiries.